State Farm® Insurance Agent Kristin Vincent
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Allan Jolly
April 28, 2025
5
out of
5
rating by Allan Jolly
"Absolutely wonderful. Had questions about how things were shown on the renewal and she was great. Answered every question quickly and positively. Great experience. Big boss should share their bonus with this girl, because she helped keep me as a client."
We responded:
"Thank you, Allan, for sharing your experience! I’m happy to hear that all your questions were answered promptly and positively. Your feedback is invaluable, and I’m grateful for your kind words. If you have any more questions or need assistance in the future, don’t hesitate to reach out."
Zee Higgs
April 25, 2025
1
out of
5
rating by Zee Higgs
"I was contacted to be told incorrect billing information, and no one had the courtesy to do more than send an increased bill. Michelle, a little more compassion would have been great April 25, 2025, especially after you discovered everything I stated was accurate. Very disappointed."
We responded:
"Thank you for bringing this to our attention. We apologize for any confusion or frustration caused during your recent interaction, and we regret that your concerns were not met with the level of professionalism and empathy you deserved. Once the accurate information was confirmed, a more thoughtful response should have followed. We appreciate your feedback and will use it to improve our service moving forward."
April
April 23, 2025
5
out of
5
rating by April
"All of y'all are doing well and caring for all of us,,, thanks"
We responded:
"Thank you, April! We're happy to know you feel well cared! That is always our goal!"
Slim Jim
April 17, 2025
5
out of
5
rating by Slim Jim
"Very professional experience when communicating about concerns"
We responded:
"Thank you for sharing your experience! I'm happy to know that you found our communication professional when addressing your concerns. If you have any more questions or need assistance in the future, please feel free to reach out."
Terrilynn Flores
April 4, 2025
5
out of
5
rating by Terrilynn Flores
"I have been working with Michael as my Agent for over a year now. We all know how time consuming shopping for Home, Auto and motorcycle insurance can be. I reached out to the office over a year ago and Michael was so patient and helped us get to where we were comfortable with the premiums and great coverage for our Autos and Motorcycle. We had to wait until this year to add our home. They saved us over $400 a year on our home insurance premium, which in turn brought down our auto premiums. I would definitely recommend Michael at Kristin Vincent State Farm Insurance. The entire staff at the office are very friendly and they truly care about helping people get the best possible rate. Thank you!"
We responded:
"Thank you, Terrilynn, for sharing your experience! I'm happy to hear that Michael was able to assist you in finding the right coverage and savings for your insurance. It's wonderful to know that our team's efforts made a difference for you. If you have any further questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
brenda kimble
April 3, 2025
5
out of
5
rating by brenda kimble
"Always willing to assist and patiently answer all questions I ask for issues I need clarification on. Never had an unpleasant encounter with anyone in the office and frequently recommend to friends and family when asked who my agent is & how comfortable I am working with the staff."
We responded:
"Thank you, Brenda, for your wonderful feedback! I'm glad to know that you feel comfortable with our team and that we can assist you with all your questions. It's fantastic to hear that you recommend us to your friends and family. If you ever need further assistance, don't hesitate to reach out!"
John Evans
April 1, 2025
5
out of
5
rating by John Evans
"Great customer service and unbeatable prices. I ditched ..."you're in bad hands with Allstate". Price difference was unbelievable. The customer service is 2nd to none I've experienced. When you need them they'll have your back! Also nice to have high quality insurance that doesn't break the bank...😂"
We responded:
"John, thank you for the fantastic 5-star rating! I'm glad you had a positive experience with our office. If you ever need assistance or have any questions in the future, we're here to help. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
John Carbone
March 28, 2025
5
out of
5
rating by John Carbone
"Excellent service.. Friendly staff...."
We responded:
"Thank you, John, for your wonderful feedback! I'm glad you found our service excellent and our staff friendly."
Shanese Everhart
March 13, 2025
5
out of
5
rating by Shanese Everhart
"Always go above and beyond expectations. I always recommend Kristen to anyone that ask who I have for my insurance. They do a great job and I will always stay with her and the team"
We responded:
"Thank you so much, Shanese! I'm really happy to know that you feel we consistently exceed your expectations. Your recommendations mean a lot to us, and we're grateful for your loyalty to Kristin and the team. If you ever need anything or have questions, don't hesitate to reach out!"
Jake Maves
March 12, 2025
5
out of
5
rating by Jake Maves
"Wonderful experience with great outcome. Breana Talbert made the process simple and seamless while being professional."
We responded:
"Thank you, Jake, for sharing your experience! I'm happy to know that Breana made the process simple and seamless for you. We appreciate your feedback and are here to assist with any future insurance needs you may have. Feel free to reach out anytime!"
Seth J Coynor
March 7, 2025
5
out of
5
rating by Seth J Coynor
"Quality people offering outstanding customer service. They are amazingly responsive and helpful."
We responded:
"Thank you, Seth, for your wonderful feedback! I'm glad to know that our team's responsiveness and helpfulness made a positive impact on your experience. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
Sandi Toney
March 6, 2025
5
out of
5
rating by Sandi Toney
"The ladies in the office are always so helpful and nice. They are willing to take time with each customer to get the proper coverage they need. I’ve always enjoyed being a customer. Thank you for all your hard work."
We responded:
"Thank you, Sandi, for your wonderful feedback! I'm happy to hear that our team has been helpful and attentive to your needs. We truly appreciate your continued support and are always here to assist with any insurance needs you may have. Feel free to reach out anytime!"
Lolita Summers
March 4, 2025
5
out of
5
rating by Lolita Summers
"Great experience every time. A pleasure to be with them."
We responded:
"Thank you, Lolita, for sharing your positive experience! I'm happy to know that you find it a pleasure to be with us. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Julie Hite
February 28, 2025
3
out of
5
rating by Julie Hite
"Hi this is Julie Hite I need to cancel my auto and renters insurance with you as of today I have Progressive insurance as of today thank you sincerely Julie Hite"
We responded:
"We appreciate your feedback and are sorry if your experience didn’t meet expectations. If there’s anything we could have done better, we’d love to hear your thoughts. Regarding your cancellation request, we’re unable to process cancellations through reviews, but please give our office a call directly, and we’ll be happy to assist you. We appreciate the time you’ve been with us and wish you all the best moving forward!"
Penny Farrish
February 27, 2025
5
out of
5
rating by Penny Farrish
"I've been with Vincent for over 8yrs Just that good"
We responded:
"Thank you, Penny, for your continued support over the past 8 years! I'm so happy to know that our service has been just what you need. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Roc Whitlow
February 26, 2025
5
out of
5
rating by Roc Whitlow
"I have had auto insurance with Mrs. Vincent for several years. I have always had great customer service. Rates have always been fair. And the best part, if I have a problem or question, I have always had professional and fast replies. Whether by email or phone. I do not plan to leave for another agent or company. In fact, two years ago I switched my homeowners insurance to Mrs. Vincent. Thank you to Mrs. Vincent and your office staff."
We responded:
"Thank you, Roc, for your wonderful feedback! I'm so glad to know that you've been satisfied with the service and fair rates over the years. It's great to hear that our team has been able to assist you promptly and professionally with any questions or issues. We're grateful for your continued trust in us for both your auto and homeowners insurance. If you ever need anything else, don't hesitate to reach out!"
Chuck Leavitt
February 25, 2025
5
out of
5
rating by Chuck Leavitt
"Great customer service"
We responded:
"Thank you, Chuck, for your wonderful feedback! I'm happy you had a great experience with our customer service. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Jennie Beshel
February 13, 2025
5
out of
5
rating by Jennie Beshel
"All the girls have been extremely helpful and responsive! Thankful I have someone local as well. It makes a difference!"
We responded:
"Thank you, Jennie! I'm happy to know that our team's helpfulness and responsiveness have made a difference for you. Having local support can truly enhance the experience. If you ever need anything else, feel free to reach out!"
Johnny Davis
February 11, 2025
5
out of
5
rating by Johnny Davis
"Well ever since I switched to to y'all I've been happy with my car insurance"
We responded:
"Johnny, I'm so glad to hear you're happy with your car insurance since switching to us! Your satisfaction means a lot to our team. Thanks for choosing us! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
victoria silberg
February 10, 2025
5
out of
5
rating by victoria silberg
"Anytime I have a problem or questions you always take care of it.you treat your customers as if they are very important n I appreciate that"
We responded:
"Thank you, Victoria! I'm happy to know that you feel valued and appreciated. Taking care of your questions and concerns is a priority for us. If you ever need anything else, don't hesitate to reach out!"
Yolanda Carter
January 31, 2025
5
out of
5
rating by Yolanda Carter
"You know you always hear the bad things that happens at most business but you never hear the good things.. Well I just want to send a shoutout about your Associate Presley she is Phenomenal.. Anytime that I call your Firm Presley always gives me Phenomenal customer service.. The World would be great if we had more Presley in it.. Kristin Vincent if Presley ever leaves your Firm I’m going with her. And believe me she does wonders she goes above and beyond and if she doesn’t know the answer she will find it and call you back.. Thank You Presley for all that you do.. I’m sure your work will not go unnoticed.."
We responded:
"Thank you, Yolanda, for sharing such wonderful feedback about Presley! I'm truly grateful for your kind words and recognition of her exceptional service. Presley is indeed a valuable part of our team, and we're delighted to know she consistently provides you with outstanding support. If you ever need assistance or have questions, please feel free to reach out. We're here to help!"
Joel Haskins
January 30, 2025
5
out of
5
rating by Joel Haskins
"Excellent customer service and follow up with all of my requests in a timely fashion"
We responded:
"Joel, thank you for your wonderful review! I'm happy that you found our customer service and follow-up timely and efficient. We always strive to meet our clients' needs promptly. If you have any further requests or questions, feel free to reach out. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Garry Murray
January 29, 2025
5
out of
5
rating by Garry Murray
"Thanks for doing a great job. State Farm is the best in taking care of their clients. I appreciate the service provided!"
We responded:
"Thank you, Garry, for your kind words! I'm glad you are satisfied with the service from our office. We truly appreciate your support."
Avery Chrismon
January 29, 2025
5
out of
5
rating by Avery Chrismon
"Very friendly!!"
We responded:
"Thank you, Avery! I'm glad you found our team friendly. "
Christina Smith
January 29, 2025
5
out of
5
rating by Christina Smith
"Such a great group of ladies, so helpful with all of my insurance needs!"
We responded:
"Thank you, Christina! I'm glad to know our team could assist you with your insurance needs. We're grateful for your feedback and look forward to helping you with any future questions or needs."