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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shanese Everhart

Shanese Everhart

March 13, 2025

5  out of  5
rating by Shanese Everhart
"Always go above and beyond expectations. I always recommend Kristen to anyone that ask who I have for my insurance. They do a great job and I will always stay with her and the team"
We responded:
"Thank you so much, Shanese! I'm really happy to know that you feel we consistently exceed your expectations. Your recommendations mean a lot to us, and we're grateful for your loyalty to Kristin and the team. If you ever need anything or have questions, don't hesitate to reach out!"
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Jake Maves

March 12, 2025

5  out of  5
rating by Jake Maves
"Wonderful experience with great outcome. Breana Talbert made the process simple and seamless while being professional."
We responded:
"Thank you, Jake, for sharing your experience! I'm happy to know that Breana made the process simple and seamless for you. We appreciate your feedback and are here to assist with any future insurance needs you may have. Feel free to reach out anytime!"
Profile photo of Seth J Coynor

Seth J Coynor

March 7, 2025

5  out of  5
rating by Seth J Coynor
"Quality people offering outstanding customer service. They are amazingly responsive and helpful."
We responded:
"Thank you, Seth, for your wonderful feedback! I'm glad to know that our team's responsiveness and helpfulness made a positive impact on your experience. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
Profile photo of Sandi Toney

Sandi Toney

March 6, 2025

5  out of  5
rating by Sandi Toney
"The ladies in the office are always so helpful and nice. They are willing to take time with each customer to get the proper coverage they need. I’ve always enjoyed being a customer. Thank you for all your hard work."
We responded:
"Thank you, Sandi, for your wonderful feedback! I'm happy to hear that our team has been helpful and attentive to your needs. We truly appreciate your continued support and are always here to assist with any insurance needs you may have. Feel free to reach out anytime!"
Profile photo of John Carbone

John Carbone

March 5, 2025

5  out of  5
rating by John Carbone
"Excellent service.. Friendly staff...."
We responded:
"Thank you, John, for your wonderful feedback! I'm glad you found our service excellent and our staff friendly."
Profile photo of Lolita Summers

Lolita Summers

March 4, 2025

5  out of  5
rating by Lolita Summers
"Great experience every time. A pleasure to be with them."
We responded:
"Thank you, Lolita, for sharing your positive experience! I'm happy to know that you find it a pleasure to be with us. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Profile photo of Julie Hite

Julie Hite

February 28, 2025

3  out of  5
rating by Julie Hite
"Hi this is Julie Hite I need to cancel my auto and renters insurance with you as of today I have Progressive insurance as of today thank you sincerely Julie Hite"
We responded:
"We appreciate your feedback and are sorry if your experience didn’t meet expectations. If there’s anything we could have done better, we’d love to hear your thoughts. Regarding your cancellation request, we’re unable to process cancellations through reviews, but please give our office a call directly, and we’ll be happy to assist you. We appreciate the time you’ve been with us and wish you all the best moving forward!"
Profile photo of Penny Farrish

Penny Farrish

February 27, 2025

5  out of  5
rating by Penny Farrish
"I've been with Vincent for over 8yrs Just that good"
We responded:
"Thank you, Penny, for your continued support over the past 8 years! I'm so happy to know that our service has been just what you need. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Roc Whitlow

Roc Whitlow

February 26, 2025

5  out of  5
rating by Roc Whitlow
"I have had auto insurance with Mrs. Vincent for several years. I have always had great customer service. Rates have always been fair. And the best part, if I have a problem or question, I have always had professional and fast replies. Whether by email or phone. I do not plan to leave for another agent or company. In fact, two years ago I switched my homeowners insurance to Mrs. Vincent. Thank you to Mrs. Vincent and your office staff."
We responded:
"Thank you, Roc, for your wonderful feedback! I'm so glad to know that you've been satisfied with the service and fair rates over the years. It's great to hear that our team has been able to assist you promptly and professionally with any questions or issues. We're grateful for your continued trust in us for both your auto and homeowners insurance. If you ever need anything else, don't hesitate to reach out!"
Profile photo of Chuck Leavitt

Chuck Leavitt

February 25, 2025

5  out of  5
rating by Chuck Leavitt
"Great customer service"
We responded:
"Thank you, Chuck, for your wonderful feedback! I'm happy you had a great experience with our customer service. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Jennie Beshel

Jennie Beshel

February 13, 2025

5  out of  5
rating by Jennie Beshel
"All the girls have been extremely helpful and responsive! Thankful I have someone local as well. It makes a difference!"
We responded:
"Thank you, Jennie! I'm happy to know that our team's helpfulness and responsiveness have made a difference for you. Having local support can truly enhance the experience. If you ever need anything else, feel free to reach out!"
Profile photo of Johnny Davis

Johnny Davis

February 11, 2025

5  out of  5
rating by Johnny Davis
"Well ever since I switched to to y'all I've been happy with my car insurance"
We responded:
"Johnny, I'm so glad to hear you're happy with your car insurance since switching to us! Your satisfaction means a lot to our team. Thanks for choosing us! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
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victoria silberg

February 10, 2025

5  out of  5
rating by victoria silberg
"Anytime I have a problem or questions you always take care of it.you treat your customers as if they are very important n I appreciate that"
We responded:
"Thank you, Victoria! I'm happy to know that you feel valued and appreciated. Taking care of your questions and concerns is a priority for us. If you ever need anything else, don't hesitate to reach out!"
Profile photo of Yolanda Carter

Yolanda Carter

January 31, 2025

5  out of  5
rating by Yolanda Carter
"You know you always hear the bad things that happens at most business but you never hear the good things.. Well I just want to send a shoutout about your Associate Presley she is Phenomenal.. Anytime that I call your Firm Presley always gives me Phenomenal customer service.. The World would be great if we had more Presley in it.. Kristin Vincent if Presley ever leaves your Firm I’m going with her. And believe me she does wonders she goes above and beyond and if she doesn’t know the answer she will find it and call you back.. Thank You Presley for all that you do.. I’m sure your work will not go unnoticed.."
We responded:
"Thank you, Yolanda, for sharing such wonderful feedback about Presley! I'm truly grateful for your kind words and recognition of her exceptional service. Presley is indeed a valuable part of our team, and we're delighted to know she consistently provides you with outstanding support. If you ever need assistance or have questions, please feel free to reach out. We're here to help!"
Profile photo of Joel Haskins

Joel Haskins

January 30, 2025

5  out of  5
rating by Joel Haskins
"Excellent customer service and follow up with all of my requests in a timely fashion"
We responded:
"Joel, thank you for your wonderful review! I'm happy that you found our customer service and follow-up timely and efficient. We always strive to meet our clients' needs promptly. If you have any further requests or questions, feel free to reach out. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Profile photo of Garry Murray

Garry Murray

January 29, 2025

5  out of  5
rating by Garry Murray
"Thanks for doing a great job. State Farm is the best in taking care of their clients. I appreciate the service provided!"
We responded:
"Thank you, Garry, for your kind words! I'm glad you are satisfied with the service from our office. We truly appreciate your support."
Profile photo of Avery Chrismon

Avery Chrismon

January 29, 2025

5  out of  5
rating by Avery Chrismon
"Very friendly!!"
We responded:
"Thank you, Avery! I'm glad you found our team friendly. "
Profile photo of Christina Smith

Christina Smith

January 29, 2025

5  out of  5
rating by Christina Smith
"Such a great group of ladies, so helpful with all of my insurance needs!"
We responded:
"Thank you, Christina! I'm glad to know our team could assist you with your insurance needs. We're grateful for your feedback and look forward to helping you with any future questions or needs."
Profile photo of Virginia Wright (Blaxican)

Virginia Wright (Blaxican)

January 27, 2025

5  out of  5
rating by Virginia Wright (Blaxican)
"They answer all my questions and I always have questions. Thank you for being patient with me."
We responded:
"Thank you, Virginia, for your kind words! I'm glad we could assist you with all your questions. Your patience and trust in us are truly appreciated. If you ever need further assistance, don't hesitate to reach out."
Profile photo of Doris Brooks

Doris Brooks

January 24, 2025

5  out of  5
rating by Doris Brooks
"I’ve been a State Farm customer for almost 50 years and Kristen Vincent agency is by far the best. Their customer service, good guidance from agents and attention to my insurance needs makes them the very best. 10 stars!"
We responded:
"Thank you, Doris, for your incredible feedback! I'm so happy to know that our agency has been able to provide you with excellent service and guidance over the years. Your kind words about our team's attention to your insurance needs mean a lot to us. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!"
Profile photo of Tracy Taylor

Tracy Taylor

January 21, 2025

5  out of  5
rating by Tracy Taylor
"Very thorough and super helpful!"
We responded:
"Thank you, Tracy, for your wonderful feedback! I'm glad you found our service thorough and helpful. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Profile photo of Barbara Payne

Barbara Payne

January 20, 2025

4  out of  5
rating by Barbara Payne
"Could be less expensive"
We responded:
"Thank you, Barbara, for your feedback! We understand the importance of affordability and are always looking for ways to provide competitive rates. If you have any questions or need assistance, please feel free to reach out to our office. We're here to help!"
Profile photo of John Evans

John Evans

January 14, 2025

5  out of  5
rating by John Evans
"Great customer service and unbeatable prices. I ditched ..."you're in bad hands with Allstate". Price difference was unbelievable."
We responded:
"John, thank you for the fantastic 5-star rating! I'm glad you had a positive experience with our office. If you ever need assistance or have any questions in the future, we're here to help. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Profile photo of Mary Vickers

Mary Vickers

January 14, 2025

5  out of  5
rating by Mary Vickers
"Your doing a wonderful job"
We responded:
"Thank you, Mary! I'm glad you're satisfied with our service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Sam Miranda

Sam Miranda

January 13, 2025

5  out of  5
rating by Sam Miranda
"The best insurance representatives of State Farm I’ve ever dealt with. Kristen and staff are also very empathetic, truly great to work with."
We responded:
"Thank you, Sam, for your wonderful feedback! I'm delighted to know that you found working with Kristen and our team to be a positive experience. We strive to provide empathetic and exceptional service to all our customers. If you ever need assistance, please don't hesitate to reach out."