State Farm® Insurance Agent Kristin Vincent
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Victor Ballance
November 15, 2024
5
out of
5
rating by Victor Ballance
"Great Service"
Geoff Gentry
November 14, 2024
5
out of
5
rating by Geoff Gentry
"The agency was ready and willing to help me get the right coverage for my home. Highly recommend!"
We responded:
"Geoff, thank you for your wonderful review! I'm happy we could assist you in finding the right coverage for your home. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Joseph Motzno
November 14, 2024
3
out of
5
rating by Joseph Motzno
"I joined State Farm and was pleased with my policy for a few months until I had the first increase of around 20% . I called the office and was told that the state is in charge of the rate of increase. I've been driving over 25 years and have NEVER had a ticket or have I ever been at fault in an accident. When I called this office I was told that some people experienced and increase of varying percentages while others didn't receive an increase at all. Why am I paying for others people's accidents and the underinsured. I had another increase on my policy last month of $10 which bring my monthly full coverage to $150 per month. I think that's insane for someone that has never had a ticket or accident. My Jeep Grand Cherokee Summit has an intermittent braking system and lots of other safety options included. I've spoke with two neighbors who have State Farm Insurance who have not had any increase in the past year. After doing a little research, I found out that my credit score is probably the "cause" of my recent increases. I've been on medical leave from work for over 2 years now in which my credit score has been affected since I don't have any income. I guess my credit score and rating has everything to do with my ability to navigate safely and responsibility lol."
We responded:
"Thank you for sharing your feedback. We understand how frustrating rate increases can be, especially when you’ve maintained a strong driving record. Insurance rates are influenced by a variety of factors, including state regulations, industry trends, and individual circumstances. We understand that these changes can feel unexpected and would be happy to review your policy to see if there are any options to better suit your needs. Your satisfaction is important to us, so please don’t hesitate to reach out to our office. We’re here to help and answer any questions you may have."
JUMA HAMAD
October 28, 2024
5
out of
5
rating by JUMA HAMAD
"It was my great pleasure to meet Kristen today for the first time. She seems very professional person. She has a great attitude and very good customer service. She is awesome and informative."
We responded:
"Juma, thank you for your kind words! We are thrilled to hear that you had a positive experience with our office. Providing excellent customer service and being informative are top priorities for us. We appreciate your feedback and look forward to assisting you with all your insurance needs. Kristin Vincent - State Farm Insurance Agent, Burlington, NC."
Donna Vadala
October 23, 2024
5
out of
5
rating by Donna Vadala
"Anytime I call, they help me. Customer for life!"
We responded:
"Donna, thank you so much for your kind words! I'm glad to know that our team has been able to assist you whenever you call. Your loyalty means a lot to us. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Johnny Davis
October 23, 2024
5
out of
5
rating by Johnny Davis
"Well ever since I switched to to y'all I've been happy with my car insurance"
We responded:
"Johnny, I'm so glad to hear you're happy with your car insurance since switching to us! Your satisfaction means a lot to our team. Thanks for choosing us! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Chouvon Banks
October 16, 2024
5
out of
5
rating by Chouvon Banks
"I will give an 5 out of 5. Overall a very good company be with. Kristin and her team do a wonderful job. Just the last few months for me has been crazy. But every time I call them and make them aware of an issue, they get on it and fix any issues right away. Anything I don’t understand they help me understand. I could’ve asked for a better with State Farm. Thank you all for everything you do."
We responded:
"Chouvon, thank you so much for your kind words and the 5-star rating! I'm glad to know that our team has been able to assist you promptly and help you understand any issues. It's wonderful to hear that we've been able to support you during these crazy months. We truly appreciate your trust in us and are always here to help with any future needs. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Stephanie Beers
October 15, 2024
5
out of
5
rating by Stephanie Beers
"We have been with statefarm going on 4 months and so far service has been great. Easy set up, Quick response time with all my questions."
We responded:
"Stephanie, thank you for your wonderful review! I'm glad to hear that your experience with us has been smooth and that our team has been responsive to your questions. We're here to help with any future needs you might have. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Joseph Fincham
September 23, 2024
5
out of
5
rating by Joseph Fincham
"Very helpful and patient I appreciate great service like this"
We responded:
"Joseph, thank you for your kind words! I'm glad to hear that you found our service helpful and patient. We always strive to provide great support for our customers. If you need any further assistance, don't hesitate to reach out. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Vlckl Mayorga
September 16, 2024
5
out of
5
rating by Vlckl Mayorga
"This is such a wonderful group of people to work with. I can’t say enough good things about Kristin, Presley and Michael. They are always here to assist!"
We responded:
"Thank you, Vlckl, for your wonderful review! I'm glad to hear that you had such a positive experience with our team. Presley, Michael, and I are truly dedicated to assisting our customers, and it's great to see their efforts recognized. We're here to help with any of your insurance needs. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Joel Haskins
September 13, 2024
5
out of
5
rating by Joel Haskins
"Excellent customer service and follow up with all of my requests in a timely fashion"
We responded:
"Joel, thank you for your wonderful review! I'm happy that you found our customer service and follow-up timely and efficient. We always strive to meet our clients' needs promptly. If you have any further requests or questions, feel free to reach out. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Matthew Ball
August 30, 2024
5
out of
5
rating by Matthew Ball
"There very friendly and very helpful great insurance place. Everyone helps to understand process and are quick to make sure you are comfortable and feel like there there for you"
We responded:
"Thank you, Matthew, for the fantastic rating! I'm happy that you had a positive experience with our office. If you ever need assistance in the future, we're here to help. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Shemika Barnes
August 14, 2024
5
out of
5
rating by Shemika Barnes
"Very kind and professional"
We responded:
"Hey Shemika, Thanks for the awesome review! I'm glad you found our service kind and professional. If you ever need anything else, we're here for you! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Rachel Scott
August 9, 2024
5
out of
5
rating by Rachel Scott
"Always a good experience. Great customer service! Things are always handled in a timely manner."
We responded:
"Hey Rachel, thanks a bunch for the awesome review! I'm so happy you had a great experience with our customer service and that everything was handled quickly. If you ever need anything else, we're here for you! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Marian White
August 9, 2024
1
out of
5
rating by Marian White
"I do not like to leave bad reviews but this insurance agency, started out well when they wanted my business. But after I got my foot in the door, the communication went south. My entire account was ruined. They left out part of my payment which put me back, they did update my new information in my file after I gave it to them several times. My discount was manually removed and I was told the system automatically does it, when in fact that wasn’t the issue with me… They would not except accountability and wanted me to pay for their mistakes… I asked for the owner several times. Never got a call… I changed agents… I’m much happier now…"
We responded:
"Marian, we’re sorry to hear that you’re unhappy about the service received. Although we would have loved the opportunity to help more and make the process smoother, our service team did all they could do to assist while following billing procedures. We apologize for any inconvenience this may have caused, but do value your feedback and are dedicated to providing trust and satisfaction to all customers personally. I would be happy to speak with you again if you would like to discuss this further! - Kristin Vincent, State Farm"
Cassandra ward
August 7, 2024
5
out of
5
rating by Cassandra ward
"As a truck driver, I’m away from home for weeks at a time. One phone call and the office takes care of my insurance needs promptly and without hassle. I appreciate this team so much and highly recommend them for your insurance needs."
We responded:
"Hi Cassandra, thanks so much for your awesome review! We're glad we could make things easy for you while you're on the road. Your recommendation means a lot to us! If you ever need anything else, just give us a call. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Chris Dodson
August 5, 2024
5
out of
5
rating by Chris Dodson
"Katie and everyone at the office went above and beyond taking care of me. Very pleasant people!"
We responded:
"Hi Chris! I'm so glad to hear that Katie and the team went above and beyond for you! We truly appreciate your kind words and are always here to help with any future needs. Thanks for sharing your experience! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Sherrie Payne
July 31, 2024
5
out of
5
rating by Sherrie Payne
"We recently changed our home and car insurance to State Farm. We were well taken care of through the entire process! The communication from Katie Beth and her explanations of each part of the coverages, and comparison from our previous policies to our new ones with State Farm were very easy to follow and understand. We saved money and ended up with better coverage. We would highly recommend this agency and we loved working with Katie Beth! Thanks for all of your help!"
We responded:
"Hey Sherrie! I'm so glad you had a positive experience switching your home and auto insurance to State Farm! Katie is fantastic at making the process smooth and easy to understand. It's wonderful to know you saved money and got better coverage! Thanks for recommending us and for your kind words about Katie. If you need anything else, we're here to help! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Nicole Tomlinson
July 30, 2024
5
out of
5
rating by Nicole Tomlinson
"Very professional and kind. They are always willing to help. I have been with State farm for sometime now trusting their serves..."
We responded:
"Hey Nicole! Thanks a bunch for your kind words and for trusting us with your insurance needs! We're so happy to hear that you find our team professional and kind. We're always here to help you out! If you ever need anything, don’t hesitate to reach out. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Casey Graves
July 25, 2024
5
out of
5
rating by Casey Graves
"Mechelle is always a pleasure to deal with. She's always friendly, knowledgeable and willing to help. I would definitely recommend her!"
We responded:
"Hey Casey, Thanks a bunch for the awesome review! We're so happy to hear that Mechelle has been friendly, knowledgeable, and helpful. Your recommendation means a lot to us! If you ever need anything else, don't hesitate to reach out. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Jordan Easter
July 25, 2024
5
out of
5
rating by Jordan Easter
"Mechelle does great customer service"
We responded:
"Hi Jordan! Thanks for the awesome review! We're so glad to hear that Mechelle provided you with great customer service. If you need anything else, feel free to reach out! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Frannie Wrenn
July 24, 2024
5
out of
5
rating by Frannie Wrenn
"Great communication and excellent customer service from Mechelle Easter."
We responded:
"Hi Frannie, thanks for the awesome review! I'm so glad you had a great experience with Mechelle's communication and customer service. If you need anything else, we're here to help! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
William Easter
July 24, 2024
5
out of
5
rating by William Easter
"The lady who answered the phone was awesome and extremely helpful thank you Michelle Easter"
We responded:
"Hey William! Thanks a bunch for your awesome review! I'm so happy Michelle could assist you so well. If you need anything else, don't hesitate to reach out! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Erica Shambley
July 24, 2024
5
out of
5
rating by Erica Shambley
"Mechelle is the best! You can tell that with her years of customer service experience she definitely goes the extra mile to ensure that customers are well taken care of!"
We responded:
"Hey Erica, thanks so much for the awesome review! We're so happy to hear that Mechelle's dedication and customer service experience made a positive impact on you. She truly goes the extra mile for our customers! If you ever need anything else, don't hesitate to reach out. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
Jennifer Simmons
July 24, 2024
5
out of
5
rating by Jennifer Simmons
"Working with Mechelle and this staff was the easiest and most pleasant I've experienced when trying to purchase an insurance policy. They were very helpful and knowledgeable and quick to respond with exactly what i was looking for and very reasonable. I highly recommend."
We responded:
"Hi Jennifer! Thanks so much for your awesome review! I'm really glad to hear that Mechelle and the team made your experience so easy and pleasant. It's wonderful that you found them helpful, knowledgeable, and quick to respond. We truly appreciate your recommendation! If you ever need anything else, feel free to reach out. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"